🏪 Store Policies

This page contains all the policies related to using our website and purchasing from My Secret. Please read them carefully before making a purchase.

📜 Terms and Conditions

Welcome to My Secret! These terms and conditions outline the rules and regulations for using our website and services.


1. General✅

By accessing this website, you agree to comply with these terms. If you disagree with any part, please do not use our website.


2. Products and Services🛍

We offer stationery, planners, and other products for sale. Prices, descriptions, and availability may change without notice.


3. Orders and Payments 💳

  • All orders are subject to acceptance and availability.
  • Payments are processed securely via Razorpay.
  • Cash on Delivery (COD) is available, but an additional shipping charge applies.


4. Limitation of Liability⚠️

We are not responsible for any indirect or consequential loss arising from using our website or products.

🔒 Privacy Policy


1. Information We Collect🔍

We collect personal details like name, email, phone number, and address for order processing.


2. How We Use Your Information🔄

Your data is used for:

✔️ Order fulfillment

✔️ Customer support

✔️ Marketing (only if opted in)


3. Data Protection🛡

  • We never sell or share your data with third parties.
  • All transactions are encrypted for security.


4. Cookies🍪

We use cookies to enhance your experience and analyze website traffic.


5. Contact for Privacy Concerns📩

For privacy-related queries, email us at [email protected].

🚚 Shipping Policy


1. Processing and Shipping Time⏳

  • Orders are processed within 2-3 business days.
  • Delivery takes 5-7 business days.


2. Delivery Partners🚛

We use trusted courier services to ensure fast and secure shipping.


3. Shipping Charges💰

  • Shipping costs depend on location and order value.
  • Free shipping may apply on certain orders.
  • Cash on Delivery (COD) orders will have an extra shipping charge.


4. Tracking Your Order📦

Customers will receive tracking details via email after dispatch.


5. Shipping Delays⚠️

Delays may happen due to unforeseen circumstances. We appreciate your patience.

🔄 Cancellation & Refund Policy


1. Order Cancellations❌

Orders can be canceled within 24 hours of placement. After this, cancellations may not be possible.


2. Refund Process💵

  • Refunds are processed within 7-10 business days for eligible cases.
  • Refunds will be made via the original payment method.


3. Return Policy 📩

We accept returns only for defective or damaged products. Returns must be requested within 7 days of delivery.


4. How to Request a Refund🔄

To request a refund, contact our support team with:

✅ Order details

✅ Proof of damage (if applicable)


5. Non-Refundable Items🚫

  • Customized or digital products are non-refundable.